Privacy Policy

Privacy Policy for Mocapet.com
Last Updated: January 14, 2026

1. Introduction
Welcome to q=Mocapet.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our custom pet products.

2. The Data We Collect
To fulfill your orders for custom collars, tags, and toys, we collect:

Identity Data: Name, pet's name (for customization).

Contact Data: Email address, shipping address, and phone number.

Financial Data: Payment card details (processed securely via encrypted third-party providers like Shopify Payments, PayPal, or Stripe).

Technical Data: IP address, browser type, and cookies to improve your shopping experience.

3. How We Use Your Data (Lawful Basis)
Under GDPR, we only use your data when the law allows us to:

Performance of Contract: To process and deliver your custom orders.

Legitimate Interests: To provide customer support and improve our products.

Consent: To send you marketing emails (you can opt-out at any time).

4. Data Sharing
We do not sell your data. We only share information with trusted third parties necessary for business operations:

Shipping Partners: To deliver your packages (14-30 day standard, economy, or expedited).

Payment Processors: To securely handle transactions.

Marketing Tools: Only if you have subscribed to our newsletter.

5. International Data Transfers
As Mocapet serves a global audience, your data may be transferred and processed outside of the European Economic Area (EEA). We ensure all service providers adhere to strict data protection standards (such as Standard Contractual Clauses).

6. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements (typically 6-7 years for tax purposes).

7. Your Legal Rights
Under the GDPR, you have the right to:

Access your personal data.

Correct incorrect data.

Erase your data (The "Right to be Forgotten").

Object to processing or request restriction.

Data Portability to another service.

8. Cookies
We use cookies to track your cart contents and recognize you on return visits. You can set your browser to refuse cookies, but some parts of the site may become inaccessible.

9. Contact Us
For any questions regarding this policy or your data, please contact us at: Email: [support@mocapet.com]