Mocapet Warranty Policy

At Mocapet, we design every piece with love, care, and your pup in mind 🐾

We stand behind the quality of our products and want you to feel 100% confident with your purchase. That’s why we offer a simple, reassuring warranty for all Mocapet items.

💛 Lifetime Legibility Guarantee

For all personalized collars & tags

Your pet’s name and details should always be clear and easy to read — because their safety matters.

What’s covered: We guarantee that the engraving on your personalized collar or tag will remain readable for your pet’s lifetime.
If it fades: We’ll send you a one-time free replacement of the same item — no stress, no hassle.

🛠 12-Month Hardware Warranty

We use durable, high-quality materials — but in rare cases, manufacturing issues can happen.

What’s covered (within 12 months):

Broken buckles or D-rings
Defective stitching or rivets
Faulty leash clasps

What we’ll do: We’ll repair or replace your item free of charge.

⚠️ What’s Not Covered

To keep things fair and transparent, the following are not included:

Chewing or biting: Even the strongest materials aren’t chew-proof
Normal wear: Fading, scratches, dirt, or odors over time
Misuse: Using collars or leashes outside normal walking use
Sizing issues: Incorrect measurements or pets outgrowing items

🧸 Dog Toys Policy

Playtime can get intense — we get it 😄

Dog toys come with a 30-day satisfaction guarantee:

If there’s a manufacturing defect (e.g. stitching comes undone without heavy chewing), we’ll replace it
Damage from normal or aggressive chewing is not covered